Returns & Refunds
Returns & Refunds Policy
Transparent, fair, and compliant with UAE Consumer Protection laws.
1. Overview
At Cloud Souqq General Trading FZE LLC, customer satisfaction is a priority. This policy complies with UAE Federal Decree-Law No. (26) of 2020 on Consumer Protection.
2. Return Window
| Product Category | Return Period |
|---|---|
| Most products | 15 days from delivery |
| Electronics & appliances | 15 days (unused, sealed) |
| Fashion items | 15 days (unworn, tags intact) |
| Groceries & consumables | Non-returnable |
| Digital products | Non-returnable |
3. Conditions for Returns
- Unused and in original condition
- Original packaging, accessories, manuals, and freebies
- Original tags and seals intact
- Valid proof of purchase
Items showing use or missing components may be rejected or partially refunded.
4. Non-Returnable Items
- Personal care and hygiene products
- Underwear, swimwear, intimate apparel
- Customized or made-to-order items
- Perishable goods
- Digital downloads and software licenses
- Items marked “Final Sale”
5. Defective or Incorrect Items
Notify us within 48 hours of delivery with photo or video proof. Free pickup, replacement, repair, or full refund will be arranged after verification.
6. Refund Processing Timeline
- Inspection & approval: 2–5 business days
- Refund initiation: 5–7 business days
- Bank processing: up to 14 business days
7. Contact Information
Cloud Souqq General Trading FZE LLC
BC-889326, 26th Floor, Amber Gem Tower, Ajman, UAE
Email: support@cloudsouqq.com
Phone: +971 50 555 6873
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM
